Due to the customised nature of our products, Printhub applies a strict refund and return policy.

Eligibility for Refunds

• Refunds will only be considered if:
• The product is defective due to an error on our part.
• An order is cancelled before production begins.

Non-Refundable Circumstances

• We do not offer refunds for:
•  Design or artwork already initiated or completed.
•  Items with user-approved errors.
•  Delays due to client non-responsiveness or external factors beyond our control.

Returns

• Returns will only be accepted if there is a manufacturing or printing defect.
• Items must be returned within 5 working days of receiving the product, in unused condition.

Order Cancellations

• Orders may be cancelled prior to the printing process. If work has commenced, only the balance (excluding the 50% deposit) may be refundable.

Exchange

• In the case of an error on our part, we will replace the defective items at no extra cost.

Dispute Resolution

• If you are dissatisfied with your order, please contact us within 48 hours of receiving your items. We will assess the issue and offer a reasonable solution.